Legal Conditions Before Account Access
Our Legal notice sets the conditions for opening and using an account in Indonesia. Access depends on local law, so you should check your own eligibility before completing phone verification or entering the lobby. We may ask for account details needed to confirm identity, review a
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payment record or resolve a disputed wallet status. The same recordkeeping applies when you use DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. A payment reference should match your account details so our team can trace the request. These
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rules also explain when access may be paused, what happens to incomplete requests and how policy changes are announced. If a clause is unclear, contact us through the account help route before proceeding. We apply the Legal terms to the website, account area and related support
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exchanges where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.